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Service Architect - Service Management - ITIL

Job Title: Service Architect - Service Management - ITIL
Contract Type: Contract
Location: Uxbridge, Middlesex
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months
REF: MT - FJS - ServArc_1500915788
Contact Name: Mike Tozer
Contact Email: mike.tozer@projectpeople.com
Job Published: 3 months ago

Job Description

Service Architect - Service Management - ITIL

Uxbridge

The objective of the Service Architect is to ensure that our client's customers and account teams receive a Service Design & Service Management processes which meets their requirements, both contractually and operationally. These deliverables are underpinned by lower level artefacts which are also produced by the Service Architect in collaboration with the capability units.


The Service Architect is responsible for the design of Service Offerings and the Service Design and Implementation for an individual customer. The role is responsible for the creation of the following components:

  • Service organisation design
  • Service management process/procedure definition
  • Customer engagement workshops (to agree processes & interfaces)
  • Process work instruction
  • Service desk design
  • Service reporting design
  • Service management tool design
  • Service management / design proposals to customers
  • Service management consultancy
  • Change Requests for projects which require out of scope deliverables

The Service Architect can be engaged during any of the following phases of the service lifecycle, but is usually focused on Transition:

  • Bid
  • Transition
  • Service Delivery
  • Service Decommissioning

Project People is acting as an Employment Business in relation to this vacancy.