IT Operations Performance Reporting Manager - Dynatrace

IT & Infrastructure Ops Performance Reporting Manager - ITIL / Dynatrace - 6 month contract - Mobile Telecoms

Reading - hybrid - 2 days/week in office

Role:

Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.

* Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness.

* Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice.

* The typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly.

* Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.

* Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners.

Essential Skills:

ITIL Expert.

Ability to visualise and create reports on services - Helix or Dynatrace or Splunk

Apps and infrastructure/cloud.

Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. A clear communicator.

Ability to design, create and establish reporting/scripting and the ability to use Excel, Python, Helix, Splunk and/or Dynatrace

Service Performance Management experience.

Present to senior management.

Telecoms background would be preferred.