Job Title: | Engineering Customer Service Manager - 12 months FTC |
Contract Type: | Contract |
Location: | Berkshire |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
Duration: | 12 months FTC |
REF: | X/LRS/2/SARA_1635328974 |
Contact Name: | Sara Rowe |
Contact Email: | sara.rowe@projectpeople.com |
Job Published: | over 2 years ago |
Job Description
Landlord Relationship Specialist / Engineering Customer Service Manager - 12 month FTC - Mobile Telecoms
Hybrid working - once a month in Reading
£basic + 7.5% bonus, Health Cash plan
Reporting to Site Access Project Manager, this role is to be the escalation point for all landlord/tenant issues and complaints. We are looking for someone from a strong customer service background that is used to dealing with a broad range of complex queries.
Naturally you will be a strong communicator, with the ability to build and maintain strong relationships and be a problem solver.
Background: Could come from a Retail head office environment, new build construction organisation, engineering industry or ideally Telecoms. The technicalities of the landlord/tenant relationships within telecoms can and will be taught to those coming out of industry.
Key experience:
- Experience of successful complex query handling
- Strong customer relationship skills
- Previous experience in a customer service environment
- Ability to work at a fast pace managing multiple queries
- Previous Property/Site Access experience is advantageous
- Worked in an environment with a focus on influencing change
- Strong interpersonal skills.
- Excellent communicator
Project People is acting as an Employment Business in relation to this vacancy.
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