HR Services Team Manager - Vetting

HR Services Team Manager - Vetting

Glasgow

Contract - till End Dec

A great opportunity has arisen for an experienced HR Services Team Manager to lead a dedicated Vetting Services Team. You'll oversee the rollout of Enhanced Vetting Checks for our retail population, ensuring a smooth, compliant, and high‑quality experience for employees and candidates.

This role is ideal for someone who thrives in a fast‑paced environment, brings strong HR operational expertise, and is confident managing sensitive and complex vetting activity.

Key Responsibilities of the HR Services Team Manager - Vetting, include

• Acting as the central coordination point for all vetting activity, planning and managing team workload across rollout phases
• Ensuring service delivery meets expectations, including SLA performance and customer experience
• Designing processes and producing collateral to support the retail rollout
• Managing dashboards and reporting progress to leaders and stakeholders
• Working closely with the vetting partner to monitor risks and support employees and candidates
• Handling escalations and providing Employee Relations guidance on vetting fails or refusals
• Building strong relationships across People Services and wider business workstreams to ensure effective collaboration and representation

The successful HR Services Team Manager - Vetting, will have:

• Strong HR background with solid experience in employment checks and vetting processes
• Experience working with external screening partners
• Proven team leadership or management experience
• Strong understanding of multiple HR policies, procedures, and systems
• Excellent written and verbal communication skills, with the ability to influence at all levels
• Ability to manage complex and sensitive issues professionally and with discretion

This is a key role in ensuring safe, compliant hiring across our retail teams while delivering a positive and supportive experience for colleagues.

To apply for the HR Services Team Manager - Vetting, please send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.