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Customer Strategy Manager (Mobile Telecoms) - Berkshire - Perm

Job Title: Customer Strategy Manager (Mobile Telecoms) - Berkshire - Perm
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/P/CSTR/FC_1555084178
Contact Name: Fred Cope
Contact Email: fred.cope@projectpeople.com
Job Published: 7 days ago

Job Description

Customer Strategy Manager (Mobile Telecoms) - Berkshire - Permanent role

Leading telecoms brand are seeking an experienced Customer Strategy Manager to join their team in Berkshire.

This is a rare opportunity for a creative innovator to join drive customer-centric ideas, propositions and commercial strategy for a leading UK consumer tech brand.

As Customer Strategy Manager, you'll be focused on supporting the definition of medium to long term customer strategy, including defining vision, principles and targets for omni-channel experience, customer loyalty and customer journeys.

You'll play a fundamental role in the journey towards becoming a best loved brand in the UK. You'll utilise excellent networking skills to lead cross-functional teams, ensuring that we consistently offer amazing customer experiences, across all of our channels. You'll also need to be forward thinking, and open up peoples minds to the emerging channels of the future - not just what's around the corner as the next trend but what will be happening 12 and 18 months from now and what they can do to maximise customer strategy opportunities.

Responsibilities include (but are not limited to):

  • Shaping the development of Customer Strategy
  • Acting as a customer champion ensuring that customer needs always guide the outcomes of strategic documents
  • Identifying and analysing strategic opportunity areas
  • Acting as an in-house consultancy and providing bespoke strategic support through your team to customer facing functions as required
  • Constantly keeping abreast of developments in customer experience and supporting the business with category insight

Must have:

  • Proven customer strategy and customer experience background
  • Must be forward thinking...what do customers of tomorrow need
  • Must have experience within a large consumer brand with great customer experience, either in-house or via agency/consultancy

Please apply via this site in the first instance or send a CV with covering note to Fred.Cope@Projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.