Customer Financial Policy and Risk Consultant

This role sits in the CX function and reports to Head of Customer Experience. The role sits within the Commercial function. The role will play a key part in driving the business to place the customer at the heart of decision making by understanding their needs and enabling the business to improve and create innovate experiences. By interpreting what really matters to customers, people and the business you will be creating strategic direction that not only meets our customers needs, but our regulatory and compliance needs too.

• Knowledge and Experience.

• Experience of managing and developing senior stakeholder relationships in a remote working environment
• Strong communication and experience in creating clear policies and journeys that enable the business to achieve best practices
• You will have a firm grasp on Ofcom and FCA requirements and how they influence the way in which customer journeys are designed and managed and be able to confidently identify and communicated risk and improvements in a time sensitive manner.
• As the role requires management of a diverse range of internal stakeholders and third-party suppliers exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes
• Ability to manage complex and multiple projects and hold wider teams accountable
• Strong decision making and prioritisation capabilities
• Strong communication and visual storyteller that combines a keen eye for detail with the ability to tell the bigger story an create belief in the customer.

1. Key responsibilities.

Project People is acting as an Employment Agency in relation to this vacancy.