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Service Performance Manager (RAN Network)

Job Title: Service Performance Manager (RAN Network)
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: PP/CK/NetworkPerf_1658848733
Contact Name: Caroline Kennedy
Contact Email: caroline.kennedy@projectpeople.com
Job Published: 14 days ago

Job Description

Service Performance Manager

6 - month contract

Reading/ Hybrid working

The Role:

MBNL are looking to recruit a Service Performance Manager to manage the delivery of Network Performance services by the supplier ecosystem to make sure that performance targets are achieved.

Responsibilities of the Service Performance Manager include:

  • Assuring Supplier Performance for all Network Performance related Services for which MBNL are accountable
  • Assuring Supplier Performance in the delivery of Event Management for the Services which MBNL are accountable
  • Assuring Supplier Performance for all Network Performance KPIs for which MBNL are accountable and verifying any requests for Service Performance Adjustment / mitigation are fully evidenced in line with contractual obligations
  • Assuring Supplier Performance for the Technical elements of the Health Check Service for which MBNL are accountable
  • Ensure supplier maintains excellent standards of analysis and decision making, and return on investment and value from their services
  • Ensure supplier optimisation delivery is fair to both shareholders, follows JV agreements, complies with MBNL Design Policies
  • Manage relationship with MBNL and Unilateral Shareholder Design Teams in relation to Optimisation policies and planning guidelines
  • Support Service Operations, Assurance and Delivery Functions, ensuring the impact of Network Performance Services is represented accurately

The successful Service Performance Manager will have:

  • Excellent organisational skills
  • Proficient communication skills, both verbal and written.
  • Strong attention to detail
  • Knowledge/ experience working on RAN network performance management and RAN Optimisation
  • Telecom's background essential
  • Partner Management experience
  • Process Improvement experience (e.g., Six Sigma)
  • ITIL Foundation Qualification - Nice to have
  • Strong IT skills - PowerPoint/ Outlook/ Excel/ Word

To apply for the Service Performance Manager please send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.