Customer Operations Executive

Customer Operations Executive

📍 Reading (Hybrid - 3 days in office)
📄 Permanent

About the Role

We're seeking a proactive and organised Customer Operations Executive to support marketing, customer operations, and customer experience activities.

You'll help improve processes, coordinate workflows, and support reporting and insights-enabling teams to work efficiently and deliver a better customer experience.

Key Responsibilities

• Support daily operations, workflows, and task coordination
• Maintain processes, documentation, and resource tracking
• Produce reports and dashboards using tools like HubSpot and GA4
• Analyse data to identify trends and support decision-making
• Assist with customer feedback, surveys, and insight generation
• Coordinate projects, campaigns, and cross-functional activities
• Support stakeholders across Marketing, Sales, and Product teams
• Help manage customer queries and track key metrics (e.g. NPS, CSAT)

Skills & Experience

• Experience in marketing, operations, customer experience, or data/reporting roles
• Familiarity with tools such as HubSpot, monday.com, GA4, or CRM systems
• Strong organisational and communication skills
• Analytical mindset with confidence working with data
• Proactive, adaptable, and able to manage multiple priorities

Desirable: Excel/Power BI, digital marketing metrics, project coordination, customer insight experience

Project People is acting as an Employment Agency in relation to this vacancy.