Service Performance Manager

Service Performance Manager

Reading, Berkshire

6 Month Contract

An urgent contract position has arisen for a Service Performance Manager with experience gained within the Mobile Telecoms industry - in particular working on the RAN network, to join my client, a rapidly growing Telecoms company. Your role will be to manage and lead diverse teams in the delivery of a service in order to help maintain the performance of the Mobile network.

Service Performance Manager - Responsibilities:

• Reporting and monitoring on KPIs and performance SLAs
• Predicting and preventing negative impacts on the network
• Managing suppliers
• Engaging with shareholders, providing insight on supplier performance
• Challenging suppliers, driving performance
• Support the development of service improvement plans for network improvement
• Identifying risks
• Maintaining shareholder relationships

Essential Skills & Experience:

• Thorough understanding of 3G/4G system architecture
• Experience managing and leading large diverse delivery teams
• Extensive experience in an Operational Mobile Radio network environment
• Experience working in a customer facing role within service management, influencing shareholders and key stakeholders
• Proven track record of managing contracts to deliver maximum value
• Strong influencing skills
• Comprehensive understanding of key performance indicators and measures used to assess service quality within the 3G/4G network systems and subsystems

If you are interested in this contract opportunity and have the required skills and experience then please submit your CV on line or email directly to Salome.Maybanks@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.