Service Operations Programme Manager - Mobile Networks

If you are someone who has experience of projects within Mobile Networks including Core Network and a background in service operations/delivery/readiness/ITIL this is a great opportunity to be a leading member of the program team.

Role Overview

Accountable for end to end Service Delivery capability ramp up, evolution, and service readiness for a multi country global network deployment for an IoT Connectivity Enablement Managed Service. Lead the overall plan and launch of service and operational readiness for one or more customers.

What you will be doing:

• Working with other program leaders and the customer on boarding team, building strategy, and project plan for Customer and Service Delivery operations ramp up and delivery readiness.
• Ownership of end to end service and operational readiness, across the range of ITIL processes, including incident, change and problem management, Service Request management and fulfilment, service assurance and performance capabilities, Customer Experience and Analytics, Billing, Revenue, & Fraud Management.
• Manage deployment and ramp up of delivery capability and associated people, processes and tools across multiple global locations.
• Manage live service commencement to time and to cost.
• Ensure processes and tools are in place to manage Customer Experience and service levels once live.
• Ensure partner eco system and 3rd Party SLAs are in place and management processes and governance are developed and agreed.
• Responsible for service and Customer delivery quality, contractual service delivery, SLAs and KPIs on launch.

What experience will you have:

Although this is not a detailed technical role, the successful candidate will need to be able to present and engage in discussions with technical customers.

The following experience is therefore required:

• Experience in managing successful transfer to operations and ramp up of service delivery activities across multiple sites for a global network.
• Mobile Network experience, including Core Network operations in a cloud environment.
• Connectivity Platform experience, including Sim Provisioning and CDR rating IOT Connectivity Operational tools, including BSS, OSS and Service Management tools.
• Experience of service design, development of service and operational requirements, and service acceptance for a Managed Services solution.

For the finer details please contact Amanda Cager - Amanda.cager@projectpeople.com - 07796 302988.

Project People is acting as an Employment Business in relation to this vacancy.