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Service Operations Manager

Job Title: Service Operations Manager
Contract Type: Permanent
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
REF: PP/SOM/P/CL_1521219396
Contact Name: Clara Lauer
Contact Email:
Job Published: about 1 year ago

Job Description

Service Operations Manager

Service Operations Manager

Exciting new opportunity for an experienced Service Operations Manager to join a mobile telecommunications company in Reading on a permanent basis.

As Service Operations Manager you would:

  • Act as the escalation point for incident management and provide assurance and reporting to shareholders
  • Report and monitor KPI's providing valuable insight
  • Predict and prevent negative impacts on the network
  • Support CSI initiatives
  • Engage effectively with shareholders and supplier
  • Be responsible for incident closure
  • Be responsible for reviewing reports on service quality of suppliers
  • Provide input to Initial Impact Assessment completion
  • Be responsible for monitoring SLAs for suppliers in incident management and managing supplier performance
  • Be responsible for identifying risks to the network
  • Be responsible for assuring service security
  • Be accountable for assuring incident management activity in suppliers
  • Be accountable for the Major Incident Procedure
  • Be responsible for being the management escalation point for suppliers for incidents that need escalation

You will ideally have the following skills and experience:

  • An understanding of Operations within Telecoms (mobile, fixed line or MVNO)
  • Strong stakeholder management experience

Please note due to the high volume of applications we receive it is unfortunately not always possible to respond to every application.

Project People is acting as an Employment Agency in relation to this vacancy.