Service Design & Readiness Consultant

Service Design & Readiness Consultant

Contract - 2 Months Initially

Reading/Hybrid - 2 days/week On site when restriction lifted

Job Purpose

• Accountable for managing the delivery of Operational Service Design and Readiness in support of technology domain.
• Domains
  • RAN
  • Core Network
  • Infrastructure (including Data Centres)/Transport and OSS
  • IT
• Provides advice and support on operational requirements, assessments and compliance of operational services for capabilities that are procured from partners, including
  • Development of local plans and integration into higher level / business plans.
  • Managing within budget constraints (all costs including resources).
  • Working alongside all other domain Service Readiness Managers to ensure an integrated E2E Ops Model and adherence to the E2E operational strategies and principles.
  • Ensuring effective transition into Target Operational model and steady state functions utilising Interim and strategic service model designs.
• Applies ITIL Service Strategy and Design approach to operational services and ensure interoperability across all services.
• Accountable for the production and adherence to the Service Design framework to ensure effective set up and ongoing maintenance of:
  • Service Level Agreements (SLAs)
  • Service definition schedules
  • Operating Level Agreements (OLAs)
  • Security Compliance
  • Operation Support System (OSS) inputs
  • Service Catalogue
  • Configuration Management baseline
  • Service Support Manuals
  • Policy Management frameworks
• Drives partner and internal teams to exploit technology to deploy high automation and orchestration to improve joint performance
• Owns service acceptance criteria and ensure all risks are owned and mitigated to meet requirements and that partners and internal teams are ready to operate changes to the service when it has been deployed

Knowledge & Experience

• Has clear experience of their domain with knowledge of technologies, frameworks and standards and how to successfully apply these, through improvement roadmaps, to drive incremental maturity improvements and outcomes.
• Experience of managing service delivery in a multi partner/vendor environment
• Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate.
• Proven experience of driving operational excellence in an operational environment internally and across partner organisations
• The ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision making and communicate effectively.
• Understanding of marketing led / consumer brands and the importance of customer experience.
• An ability to work in a service orientated environment and the importance of this in product development. Will understand the end to end workings of our business and the impact of key trading and operational decisions
• Demonstrable experience of driving security compliance to agreed standards as part of technology delivery quality gate approach in order to protect customer and employee experience.
• Familiar with best practice Service Management frameworks and security controls (eg. ITIL, ISO27001)
• Demonstrable understanding of Operational process and utilisation of OSS to achieve effective end to end Service Management Design.
• Relevant experience of RFQ, RFP evaluation and contract definition in Service Management
• Experience of Service Design in specific domain technologies technologies e.g. the management of Domain operational utilising appropriate OSS capabilities.
• Have an awareness and understanding of the Technology & Operations vision and strategy.

Project People is acting as an Employment Business in relation to this vacancy.