| Job Title: | Service Delivery Associate |
| Contract Type: | Permanent |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | ASAP |
| REF: | ROI - Service Del_1674824550 |
| Contact Name: | Kerrie Gaurd |
| Contact Email: | Kerrie.Gaurd@projectpeople.com |
| Job Published: | about 1 year ago |
Job Description
New opportunity for a Delivery Service Associate to come a join a large organisation in Ireland.
Are you in a high-level support role and looking to move to into Service Delivery and to become a professional in this field?
If this is you, please read below and apply. This is a Permanent position.
The Service Delivery Associate will deal with planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements
Role Responsibilities;
Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments & continual service improvements.
* Contributes to forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.
* Controls elements of service risks, service costs & improves productivity of low complexity contracts for customers in order to increase profitability & continually improve cost effectiveness (customer).
* Proactively manages internal and external suppliers in a service partnership as 'one service team'.
* Contributes to the continual improvement of Service Delivery standards & practices.
Experience
Service performance meets service level agreement (SLAs).
Service availability, continuity, security & capacity.
Delivering to cost budget.
Improving efficiency target.
Customer satisfaction.
Account / Sales growth targets
High-level support role and have done ITIL 3 or 4
Project People is acting as an Employment Agency in relation to this vacancy.
