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Senior Service Delivery Manager

Job Title: Senior Service Delivery Manager
Contract Type: Contract
Location: Berkshire, England
Salary: Negotiable
REF: PP/C/RH/SSDM_1532941426
Contact Name: Rachel Hart
Contact Email:
Job Published: 11 months ago

Job Description

Senior Service Delivery Manager

Based in Berkshire

Initial 6 month contract

We are working on behalf of a forward thinking, innovate, fast paced organisation, who are currently going through a period of change and therefore seeking a Senior Service Delivery Manager to oversee the transformation.

Your responsibilities:

  • Management of the Service Delivery team (x5 service delivery managers)
  • Creating and maintaining strong operational relationships with managed service providers and other key stakeholders
  • Supporting the business throughout its transformational activities - acting as a liaison within the business to achieve mutually beneficial outcomes
  • Maintaining a proactive approach to operational and service issues, ensuring KPIs and SLAs are met
  • Being an advocate for the customer in various forums including service reviews and user experience meetings
  • Managing service issues by understanding impact and prioritising accordingly with key stakeholders
  • Developing initiatives to provide continual service improvement, process adherence and enhancement, plus driving efficiency of service
  • Producing reports and communications to provide insight on the key highlights, lowlights, issues and risks
  • Attending and contributing to various Monthly Operational Review meetings
  • Ensuring operational stability when new services are launched
  • Representing the customer in various decision making forums
  • Working closely with the rest of the Service Delivery team to ensure that service capabilities are consistent and aligned to overall Service Management delivery strategy

Your Skills:

  • Proven ability in a customer facing Service Delivery or Service Management role
  • Working in service and operational environments alongside other technical, operational and service teams
  • Demonstrable experience of performing an ITIL aligned Service Delivery Management role within IT/Network operations
  • People management and leadership
  • Building relationships and managing suppliers
  • Production of stakeholder documentation including monthly service level reports
  • Experience of identifying scope for improvement, process reviews and developing & implementing new processes
  • Commitment to service excellence and customer experience
  • Prioritisation and decision making skills
  • ITIL qualified
  • Working in large corporate multi-site environments

If you would like to apply for the role, please send your CV to

Suitable candidates will be contacted before shortlisting.

Project People is acting as an Employment Business in relation to this vacancy.