Senior Manager - Performance Analytics

Senior Manager - Performance Analytics - Permanent - Glasgow - Telecoms

As Investigative Analytics Manager, you'll lead the analysts behind our key metric - FBNP. You'll be responsible for influencing initiatives and strategy leading to improved performance and forecasting

The Investigative Analytics Manager will use data analysis to identify improved opportunities for increased volume without affect credit risk. In order to succeed it's essential you can build and maintain a network of senior leaders to influence change.

This role manages a highly analytical team that is the powerhouse behind our most important metric, first bill not paid.

You'll be creating recommendations for how we set the credit strategy for upcoming campaigns and deciding what we need to track to have a successful campaign. You'll be digging into the data to find opportunities for extra connections, and areas where we need to control the credit risk. You are the central analytical point to ensure the business trades profitably. You will maintain a strong network so you can identify how other systems may impact credit risk.

The role is responsible for understanding performance and assessing the impact of changes including impact assessments and post implementation reviews to quantify the impact on our channel.

Responsibilities :

Performance Management

Helps manage the performance of direct reports by working within performance management systems.

Data Collection & Analysis

Analyses key themes using data from a wide range of sources and identifies possible impacts on the business.

Building Capability

Takes responsibility for implementing a team's formal development framework with guidance from senior colleagues, while informally coaching others throughout the organisation in area of expertise.

Client & Customer Management (Internal)

Manage relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction.

Improvement / Innovation

Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a work stream within the organisation's change management program with guidance from senior colleagues.

Needs Assessment

Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.

Solutions Analysis

Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.

Technical Skills

Reporting

Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on creating relevant, lucid and effective reports.

Assessment

Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Analytical Processes

Works without supervision and provides technical guidance when required on supporting research schedules using appropriate analytical processes and procedures.

Data Management

Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on acquiring, organising, protecting and processing data to fulfill business objectives.

Data Collection and analysis

Works independently and provides guidance and training to others on analysing data trends for use in reports to help guide decision making.

Verbal Communication

Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Experience

General Experience

Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.

Managerial Experience

Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers

Additional Information

• Analytical skills, Strong communication skills, Ability to communicate complex problems simply

Project People is acting as an Employment Agency in relation to this vacancy.