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Senior Application Support (Billing)

Job Title: Senior Application Support (Billing)
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
Salary: Competitive Package Available
Start Date: ASAP
Duration: 6m or Perm
REF: SrAppSupport/TC/401_1664986242
Contact Name: Tommy Clifford
Contact Email: tommy.clifford@projectpeople.com
Job Published: 2 months ago

Job Description

Senior Applications Support (Billing)

Contract or Permanent

Dublin- Hybrid working

Background

Do you see yourself as a key team member of one of the world's most successful ICT Services and Solutions companies?

Responsibilities

Responsibilities to include, and are not limited to:

  • Resolve incidents in a timely, efficient and professional manner.
  • Troubleshoot issues in a logical way following proven methodologies/best practise.
  • Take ownership for listening to, understanding and resolving customer issues.
  • Resolve problems within required timescales.
  • Escalate problems to the team leader in a timely fashion if required.
  • Follow documented business processes and adhere to customers service level agreements.
  • Provide clear and professional communication with customers.
  • Work well with other team members and support less experienced people in the team.
  • Document actions taken in resolving new customer incidents.
  • Provide written or verbal work instructions.

Required Education and Experience

  • 7+ years working experience in IT
  • Excellent SQL skills - mandatory core skill
  • Strong understanding and knowledge of Unix/Linux
  • Thorough understanding of and experience in the billing cycle and related processes
  • Excellent understanding of relational databases (PostgreSQL, Oracle)
  • Self motivating and able to prioritize tasks

Desired Skills

  • Knowledge of Wildfly, AWS, Apache and Unix scripting is an advantage
  • Understanding of XML-based web service protocols, e.g. SOAP
  • Experience in using an application monitoring solution, e.g. Nagios.
  • Experience of mobile telecommunications industry
  • Experiencing in using a defect management application, e.g. Jira
  • Development and testing experience is also an advantage

For the Successful Candidate

  • An opportunity to join one of the world's most successful ICT Services and Solutions organisations
  • Learning and progression prospects in a challenging environment
  • Competitive salary with industry leading benefits to cover health insurance, life assurance and pension
  • Excellent location, only minutes from Dublin Airport

Please apply to this advert in the first instance or send a CV with covernote to Tommy.Clifford@ProjectPeople.com

Project People is acting as an Employment Agency in relation to this vacancy.