Senior Application Support (Billing)

Senior Applications Support (Billing)

Contract or Permanent

Dublin- Hybrid working

Background

Do you see yourself as a key team member of one of the world's most successful ICT Services and Solutions companies?

Responsibilities

Responsibilities to include, and are not limited to:

• Resolve incidents in a timely, efficient and professional manner.
• Troubleshoot issues in a logical way following proven methodologies/best practise.
• Take ownership for listening to, understanding and resolving customer issues.
• Resolve problems within required timescales.
• Escalate problems to the team leader in a timely fashion if required.
• Follow documented business processes and adhere to customers service level agreements.
• Provide clear and professional communication with customers.
• Work well with other team members and support less experienced people in the team.
• Document actions taken in resolving new customer incidents.
• Provide written or verbal work instructions.

Required Education and Experience

• 7+ years working experience in IT
• Excellent SQL skills - mandatory core skill
• Strong understanding and knowledge of Unix/Linux
• Thorough understanding of and experience in the billing cycle and related processes
• Excellent understanding of relational databases (PostgreSQL, Oracle)
• Self motivating and able to prioritize tasks

Desired Skills

• Knowledge of Wildfly, AWS, Apache and Unix scripting is an advantage
• Understanding of XML-based web service protocols, e.g. SOAP
• Experience in using an application monitoring solution, e.g. Nagios.
• Experience of mobile telecommunications industry
• Experiencing in using a defect management application, e.g. Jira
• Development and testing experience is also an advantage

For the Successful Candidate

• An opportunity to join one of the world's most successful ICT Services and Solutions organisations
• Learning and progression prospects in a challenging environment
• Competitive salary with industry leading benefits to cover health insurance, life assurance and pension
• Excellent location, only minutes from Dublin Airport

Please apply to this advert in the first instance or send a CV with covernote to Tommy.Clifford@ProjectPeople.com

Project People is acting as an Employment Agency in relation to this vacancy.