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Product Owner

Job Title: Product Owner
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 3 months+
REF: AC/330223_1673016733
Contact Name: Amanda Cager
Contact Email: amanda.cager@projectpeople.com
Job Published: about 1 month ago

Job Description

Great role working for a well loved brand within telecoms who require a Product Owner to work on a Business digital platform that's on an exciting multi-year growth journey.

It will be starting from the ground up to redefine the digital experience for customers, working at pace to shape, design and deliver innovative sales and service journeys with seamless experiences to enable and excite customers. This is an exciting role with significant responsibility to lead the design and delivery of our sales digital strategy.

You will work closely with the Head of Business Digital and Experience, other Product Owners and key stakeholders across the business, to design, manage, evolve and prioritise the ambitious future of the B2B digital platform, ensuring growth to acquire new customers in the Small, Medium and Corporate segments.

You will be a key driving force in the Business Digital team, working with the Senior Digital Product Manager on the roadmap for digital delivery, ensuring the delivery backlog is open, visible and understood, and working with the digital scrum team and third party vendors to ensure high quality deliveries, implementing best practices and processes with clear reviews and reporting to ensure key project requirements are met.

You will be accountable for Digital KPI's across sales growth, both eCommerce and conversion to Telesales, technical performance, and customer experience, effectively prioritising and balancing demand from multiple business areas to achieve a best-in-class digital first experience.

There is a huge opportunity to learn from how competitors and other industries deal with their customers and drive real innovation in this space. The successful candidate will need to demonstrate thought leadership and a solid understanding of the B2B space and must be willing to have challenging conversations with stakeholders at all levels.

Experience needed

  • Certified Product Owner / Agile qualified
  • Prior experience as a Product Owner within a B2B digital environment
  • Successful track record of driving commercial performance in a large organisation
  • Experience working with high traffic eCommerce sites working with agencies and 3rd parties and management of them.
  • Experience of delivering business goals through amazing product experiences, journeys and optimisation.
  • Proven commercial acumen and excellent communication, influencing and presentation skills, with strong leadership skills and a talent for building positive relationships across the business
  • Customer driven, keeping customer at the heart of all you do with a good understanding of customer experience principles

Project People is acting as an Employment Business in relation to this vacancy.