Problems and Continuous Improvement Manager

Problem and Continuous Improvement Manager

Permanent

Reading 1 to 2 times per month / Home based

• To proactively manage all aspects of Problem Management and CI Service on behalf of the Senior Problem and CI Manager
• To own and relentlessly manage the delivery of Problem Management and CI services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by stakeholders and the Board.
• To proactively manage Problem Management and CI services against contractual obligations and industry benchmarks.
• To continuously improve the methodologies, processes, systems, controls, capabilities and relationships required to deliver Problem Management and CI services including all related forums, communications and governance control points.
• To work in concert with the peer to peer teams in the supplier ecosystem, stakeholders and client to create a high performing, service-based organisation and maximise the value client creates for its Shareholders. To deputise for the Senior Problem and CI Manager. When required to ensure the successful running of the function.

Must have

• ITIL foundation certification (V3 or V4)
• Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and with external partners
• Strong influencing skills across all levels of business
• Good technical understanding of mobile infrastructure
• Understanding processes used in a telecoms / operations environments including incident management, problem management, change management and CSI.

Project People is acting as an Employment Agency in relation to this vacancy.