Problem Manager

A leading Telco organisation are hiring for a Problem Manager to act as an escalation point for suppliers in order to take charge of problems within the ESN network.

Key Responsibilities:

• Predicting and preventing negative impacts on the network
• Providing insight on supplier performance in problem management and challenging where appropriate
• Identifying areas for continuous service improvement
• Participating in relevant meetings when required
• Signing off workarounds to problems suggested by the supplier
• Reviewing problems and taking responsibility for problem resolution
• Maintaining supplier and stakeholder relationships

Key Requirements:

• Solid Problem Management experience
• Project Management skills with great stakeholder management
• Demonstrable experience within a customer centric service operations problem management role
• Good understanding of problem management functions
• Knowledge of mobile infrastructure
• Matrix management experience

Project People is acting as an Employment Agency in relation to this vacancy.