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Problem Manager

Job Title: Problem Manager
Contract Type: Permanent
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PM/SEAN_1518460053
Contact Name: Sean Ransome
Contact Email: sean.ransome@projectpeople.com
Job Published: 8 months ago

Job Description

A leading Telco organisation are hiring for a Problem Manager to act as an escalation point for suppliers in order to take charge of problems within the ESN network.

Key Responsibilities:

  • Predicting and preventing negative impacts on the network
  • Providing insight on supplier performance in problem management and challenging where appropriate
  • Identifying areas for continuous service improvement
  • Participating in relevant meetings when required
  • Signing off workarounds to problems suggested by the supplier
  • Reviewing problems and taking responsibility for problem resolution
  • Maintaining supplier and stakeholder relationships

Key Requirements:

  • Solid Problem Management experience
  • Project Management skills with great stakeholder management
  • Demonstrable experience within a customer centric service operations problem management role
  • Good understanding of problem management functions
  • Knowledge of mobile infrastructure
  • Matrix management experience

Project People is acting as an Employment Agency in relation to this vacancy.