Job Title: | Problem & CI Analyst |
Contract Type: | Permanent |
Location: | Reading |
Industry: | |
Salary: | Negotiable |
REF: | P&CI/ P/DP_1634648689 |
Contact Name: | Deepthi Praveen |
Contact Email: | Deepthi.Praveen@projectpeople.com |
Job Published: | over 2 years ago |
Job Description
Problem & CI Analyst
Permanent Position
Great opportunity to work as Problem & CI Analyst for a high profile , well-loved brand within the telecoms sector that also offers flexible working from the Berkshire based office when everything gets back to normal.
- Analysing all available data sources to support the assurance of Problem Management and CI Services with insight to create proposals for continuous improvement.
- Prepare Problem Management target review data
- Integrity checking of Supplier reporting of Problems, Repeat Offenders, Risks, Cis and any other initiatives in progress
- Provide analytical assistance in assuring the MSP are providing the problem management & CI services and supporting process as outlined in the contract and service operations manual
- Proactively identify opportunities through data analytics to enhance the MSP problem management & CSI service effectiveness and quality of problem & CSI outcomes delivered to Shareholders
- Provide proactive trend analysis of services and historical incident data to help eliminate incidents before they occur (within and beyond the MSP's control), whilst collaborating with MSP/Shareholder problem teams. This includes analysis of Incident Reports using Remedy data (or equivalent Service Management tooling)
Requirements to be successful in this role:
- ITIL foundation certification (V3 or V4)
- Experience in statistical analysis, utilising tools such as PowerBI and/or Tableau
- Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and with external partners
- Strong influencing skills across all levels of business
- Understanding of ITIL based processes in a telecoms or operations environment including incident management, problem management, change management and CSI.
**If interested, and to have detailed discussion please drop your CV to Deepthi.Praveen@Projectpeople.com**
Project People is acting as an Employment Agency in relation to this vacancy.
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