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Operations Service Transition Manager - RAN & TX/Transmission

Job Title: Operations Service Transition Manager - RAN & TX/Transmission
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: A.S.A.P
Duration: 6 months+
REF: AC/002554_1633103056
Contact Name: Amanda Cager
Contact Email: amanda.cager@projectpeople.com
Job Published: 17 days ago

Job Description

Operations Service Transition Manager needed with experience across RAN and TX/Transmission. Work for a high profile brand that has a flexible working policy or both remote and office working, being responsible for Service Acceptance/Readiness & Operational delivery of technology (100%) and continual Service Improvement (Embedded).

What the role will be doing:

  • Accountable for ensuring new technology and / or services can be operated effectively and across managed services partners as part of RAN Delivery Programmes.
  • Adherence to standards and deliverables against established service transition process, support agreements and associated service levels and performance KPIs - successful transition with no service impacting issues.
  • Identify and work with other Service Transition teams in other technology domains as required to achieve the outcomes.
  • Ensure requirements are collated and alignment across key stakeholders including those of our Managed Service providers. Establish and owns service acceptance criteria and ensure all risks are owned and mitigated to meet requirements and that partners and internal teams are ready to operate changes to the service when they have been deployed.
  • Validate service readiness criteria throughout the project delivery lifecycle ensuring that entry and exit criteria successfully met. Produce status reports for each readiness gate to enable go no go decisions to be taken effectively.

What experience is needed:

  • Experience of managing service delivery in a multi partner/vendor environment and a background in RAN and TX/Transmission
  • Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate
  • The ability to decompose problems, collaborate, deliver sound decision making and communicate effectively
  • Understanding the importance of customer experience in delivering new technologies and services
  • Demonstrable experience of driving security compliance to agreed standards as part of technology delivery quality gate approach in order to protect customer and employee experience
  • Familiar with best practice Service Management frameworks and security controls (e.g. ITIL, ISO27001)
  • Demonstrable understanding of Operational process and utilisation of OSS to achieve the ability to operate new technologies and services effectively

For finer details on the role please contact Amanda Cager - Amanda.cager@projectpeople.com - 07796 302988.

Project People is acting as an Employment Business in relation to this vacancy.