Job Title: | Operations Service Designers x 2 - BSS / OSS |
Contract Type: | Contract |
Location: | Reading |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
Duration: | 12 months |
REF: | X/Ops/SD2/SARA_1634209420 |
Contact Name: | Sara Rowe |
Contact Email: | sara.rowe@projectpeople.com |
Job Published: | over 2 years ago |
Job Description
Operations Service Designer - OSS/BSS/Billing - 12 month contract - Mobile Telecoms - Berkshire
Role:
- Provide Service Design capabilities across the Legacy and Transformed Technology, Service and Business environments
- Ensure Service Design supports operations maturity aspirations and is aligned to business strategies over the next 5 years
- Underpin the SO&A CoE Service Readiness accountability and ensure that Service Transition with partners is effective
- Ensure Service designs underpin Service Management and Operational requirements
- Consolidation and standardisation of key Service Design processes and polices and ensure they are embedded across internal and Partner organisations
- Ensure that Technology and service deliveries are delivering against our operational strategy requirements and in turn providing the right outcomes for our customers through effective;
- Service Design
- Configuration Management - central to all RAN, IT & Core Network delivery and operation
- Automation
- Process development requirements and outcomes
- Evaluation of supplier capability assessments
- Refinement of In-life operational processes to assure stability and operational effectiveness
Essential Skills:
- Experience of Service Design in IT and Network technologies e.g. the management of Network and BSS utilising OSS capabilities to achieve effective end to end Service Management Design.
- Billing / OSS / BSS
- Experience in Service Transition
- Proven track record in defining services to run, operate and change a combination of on premise (private), hybrid and public cloud-based solutions
- An awareness and understanding of the Technology & Operations vision and strategy.
- Familiar with best practice Service Management frameworks and security controls (eg. ITIL, ISO27001)
- Relevant experience of RFQ, RFP evaluation and contract definition in Service Management.
- Proven track record in defining services to run, operate and change in a complex multi-sourced Managed Service environment Stakeholder management at 'C' level.
- The ability to Problem solve and develop tactical and strategic solutions within constrained environments.
- Experience of managing complex operational environments with multiple interdependencies across internal and external matrix organisations
- The ability to process and distil multiple sources of information and insight to identify clear and tangible improvements to operational effectiveness
- Ability to foster relationships, communicate and self-motivate
Project People is acting as an Employment Business in relation to this vacancy.
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