Operations Administrator / Debt Recovery Admin

Operations Administrator / Debt Recovery Admin

Glasgow

12 month contract

Excellent hourly rate + flexible working

This leading telecoms company are seeking an experienced Administrator to join their Debt Recovery Team/Collections Team as an Operations Administrator

The role.

• Managing and updating the customer database whilst liaising with the vendors and performance managers.
• Weekly and monthly data reconciliations.
• Identifying policy improvements, and supporting development and implementation
• Providing updates on customer accounts for internal and external stakeholders such as; balance change, exclusions, debt sale, disconnections / reconnections.
• Investigating any discrepancies in status and/or balance between in house database and vendors.
• Updating internal departments with customer data from vendor communication.
• Query management from internal and external Stakeholders.
• Supporting case management and providing feedback on incorrect cases raised.

Experience/skills required.

• Good working knowledge of the Microsoft office suite (and experience of using in-house database systems).
• Strong MS Excel & MS Access skills and good attention to detail.
• Excellent written and verbal communication skills.
• Good stakeholder management skills.
• Ability to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
• Ability to operate current company systems such as PeopleSoft and SingleView preferred.
• Ability to work to tight deadlines as part of a team to achieve a shared objective.
• Work cooperatively as part of a team and collaboratively with peers, internally and externally.

For more information please apply here or send a CV direct to kerry.knight@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.