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Operations Administrator / Debt Recovery Admin

Job Title: Operations Administrator / Debt Recovery Admin
Contract Type: Contract
Location: Glasgow, Scotland
Industry:
Salary: competitive hourly rate
Start Date: ASAP
Duration: 12 months+
REF: KK_OPS_GLASGOW_1578561738
Contact Name: Kerry Knight
Contact Email: kerry.knight@projectpeople.com
Job Published: 16 days ago

Job Description

Operations Administrator / Debt Recovery Admin

Glasgow

12 month contract

Excellent hourly rate + flexible working

This leading telecoms company are seeking an experienced Administrator to join their Debt Recovery Team/Collections Team as an Operations Administrator

The role.

  • Managing and updating the customer database whilst liaising with the vendors and performance managers.
  • Weekly and monthly data reconciliations.
  • Identifying policy improvements, and supporting development and implementation
  • Providing updates on customer accounts for internal and external stakeholders such as; balance change, exclusions, debt sale, disconnections / reconnections.
  • Investigating any discrepancies in status and/or balance between in house database and vendors.
  • Updating internal departments with customer data from vendor communication.
  • Query management from internal and external Stakeholders.
  • Supporting case management and providing feedback on incorrect cases raised.

Experience/skills required.

  • Good working knowledge of the Microsoft office suite (and experience of using in-house database systems).
  • Strong MS Excel & MS Access skills and good attention to detail.
  • Excellent written and verbal communication skills.
  • Good stakeholder management skills.
  • Ability to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
  • Ability to operate current company systems such as PeopleSoft and SingleView preferred.
  • Ability to work to tight deadlines as part of a team to achieve a shared objective.
  • Work cooperatively as part of a team and collaboratively with peers, internally and externally.

For more information please apply here or send a CV direct to kerry.knight@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.