Operations Administrator (12 Months, Start ASAP)

Operations Administrator

Glasgow (12 Month Contract)

The Role:

A leading Telecoms Company, who operate in an Agile, Collaborative and Customer Driven environment. They are currently looking for a hardworking and savvy Operations Administrator to provide maternity cover over a 12-month period. They are in need of an efficient individual, who enjoys working as part of a team while developing their own technical skills and becoming part of a continuously evolving team that focuses on efficiency and personal development.

Responsibilities:

• Managing and updating our customer database whilst liaising with the vendors and performance managers.
• Weekly and monthly data reconciliations.
• Providing updates on customer accounts for internal and external stakeholders such as; balance change, exclusions, debt sale, disconnections / reconnections.
• Investigating any discrepancies in status and/or balance between in house database and vendors.
• Query management from internal and external Stakeholders.
• Supporting case management and providing feedback on incorrect cases raised

Experience Required:

• Good working knowledge of the Microsoft office suite (and experience of using in-house database systems).
• Strong MS Excel & MS Access skills and good attention to detail.
• Excellent written and verbal communication skills.
• Good stakeholder management skills.
• Ability to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
• Ability to operate current company systems such as PeopleSoft and SingleView preferred.

If you would like to be considered for this exciting opportunity, please apply today with a copy of your most recent CV.

Project People is acting as an Employment Agency in relation to this vacancy.