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Incident Manager

Job Title: Incident Manager
Contract Type: Contract
Location: Reading, Berkshire
Salary: Competitive Rates
Start Date: ASAP
Duration: 6 Months
REF: TI-PP-IncdntMgr_1571647888
Contact Name: Tom Irvine
Contact Email:
Job Published: over 1 year ago

Job Description

Project People currently have an exciting opportunity for an Incident Manager to join a leading telecoms business based in Berkshire.

Your responsibilities an Incident Manager will include;

  • Deliver results and achieve SLA/KPI performance by focusing on effective cross functional team working.
  • Co-ordinate/facilitate the communication process as well as the escalation process during the course of all Disaster Recovery, Business Continuity, Critical, and VIP incidents.
  • Proactively monitor incident resolution, analyse and highlight trends and root causes to Problem Management and/or relevant support teams.
  • 24/7 SPOC (Single Point Of Contact) for Business and Customer escalations relating to high profile events.
  • Act as an escalation point for internal escalations from Operations Management, and wider Service Management community.
  • Ensure quality standards and Service Management processes are compliant across all operational teams.

The ideal Incident Manager will have;

  • Extensive experience in a fast-paced Operations environment working within an ITIL framework with a solid understanding of the Incident Management process.
  • Experience of ITSM tool sets, preferably BMC Remedy.
  • Proven ability to engage and communicate with senior stakeholders and support teams across any number of business functions.
  • ITIL Qualification.
  • Experience of ICT / and or Mobile Network Technologies.

This is a fantastic opportunity to join a forward thinking organisation and work alongside industry leading professionals. To find out more please contact or apply now.

Project People is acting as an Employment Business in relation to this vacancy.