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Head of Commercial

Job Title: Head of Commercial
Contract Type: Permanent
Location: Reading, Berkshire
Salary: Negotiable
Start Date: asap
REF: P/HOC/SARA_1655467725
Contact Name: Sara Rowe
Contact Email:
Job Published: 6 months ago

Job Description

Head of Commercial - Permanent - Scale-up - Mobile Telecoms - Berkshire


This company is on an unprecedented growth journey. In just under 4 years we've gone from being a start up to entering the next exciting phase of its journey as a scale up. Our mission is to bring fairness & transparency to the UK mobile market by being the connectivity brand that stands out for being simple & honest.

Great place work - oodles of passion sit within a small, engaged team.

You'll need to be resourceful, in a growth environment like ours, there's no time for politics or egos - so you'll be comfortable in cutting through ambiguity to get things done. Most of all though you are curious about what our customers want, and you're obsessed with making things smarter, simpler and easier for them.

As Head of Commercial you'll be accountable for growing margin and customer base. You'll do this by defining and delivering Trading, Channel and Customer Value Management Strategies which meet our Brand goals. You'll also manage the performance and delivery of commercial outcomes across the channels, as well as being directly responsible for the growth of our indirect and affiliate channels.

As part of the leadership team, you'll be expected to drive improvements and growth across the entire business, influencing the end to end success of the Company. It's an exciting and fast-moving role, where you'll play a key part in shaping its future success.


  • Own, develop and manage the Trading, Channel and Customer Value Management strategies
  • Take ownership of the performance management of the company and set the targets to ensure the successful delivery of the commercial KPI's
  • Create and deliver trading plans that align to the strategy
  • Be responsible for all pricing and promotion activity
  • Manage the growth of both Indirect and Affiliate channels
  • Integrate new props and products into the Company portfolio, driving efficiencies and understanding impacts on current performance
  • Ownership for all in-life propositions, and Propositions Partner Management
  • Grow the value, retention and engagement of the customer base, ensuring data and insight capabilities are put at the centre of our decision making, maximising customers value along the complete lifecycle.
  • Be a significant contributor to the leadership team


  • Proven leadership experience within a similar commercial position
  • Solid experience in Trading, Distribution and Customer Value Management
  • Strong Commercial Acumen.
  • Experience of leading & collaborating with cross functional teams to deliver outcomes
  • Excellent decision making, time management and prioritisation capabilities.
  • Proven experience of growing the customer base and driving core margin
  • Be a strategic thinker with the ability to convert strategy into operational execution.
  • Ability to demonstrate a drive for results within a pressurised environment to strict timelines.
  • Appreciation of the customer, their needs and how to meet them
  • An experienced People Leader able to galvanise others behind a vision, set clear direction, build, develop, and motivate a high performing team.
  • Exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes
  • Experience working for a digital start-up highly desirable!

Project People is acting as an Employment Agency in relation to this vacancy.