Customer Communications Specialist

Customer Communications Specialist - 3 month contract - mobile telecoms - Berkshire

Customer Comms Specialist

Context

Exciting opportunity to work with leading mobile operator who are on the hunt for a creative marketeer who can help to deliver brilliant marketing communications to the customer base.

We recognise how critical it is to our growth to engage and retain our customers - and have several new exciting propositions which will help to support this strategy. This role will support in delivering these.

The successful candidate will be part of a busy comms squad, working closely with the CVM team and Marketing Managers to deliver against customer experience ambitions, retention, upsell and cross sell targets.

This is a hugely exciting role so we're looking for a talent with a passion for brilliant creative customer marketing to come and join the team.

Responsibilities

• Liaise with CVM team, Marketing Managers and Marketing Planning on individual workstreams to deliver customer comms creative requirements
• Working with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approach
• Writing briefs for In-House Agency defining the requirements to deliver against briefed objectives
• Manage the development and delivery of final creative assets
• Liaise with key support departments (brand, legal, props, vendor team etc) to ensure creative fits appropriate guidelines

Experience

• Experience in Customer Comms or related Marketing comms in B2C organisations
• Experience in driving positive impact on customer behaviour and commercial outcomes.
• Good stakeholder management experience, comfortable influencing peers and senior team
• Experience working in multi-functional teams to deliver joint objectives
• Strong attention to detail and ability to think differently about how to solve comms challenges
• Excellent grammar and language skills with a passion for exceptional copy writing
• Ability to write inspiring and brilliant briefs

Project People is acting as an Employment Business in relation to this vacancy.