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Business Relationship Manager

Job Title: Business Relationship Manager
Contract Type: Permanent
Location: South London, London
Salary: Negotiable
REF: BRM_1531846777
Contact Name: Racquel Smith
Contact Email:
Job Published: 11 months ago

Job Description

The emphasis is building and developing trust relationships to senior stakeholder level, you will be required to do this with operating companies under the group and also across Europe, acquiring a thorough understanding of their needs and requirements and managing all communication.

Key Responsibilities and Tasks

  • Define the stakeholder environment, analyse different stakeholder groups and understand their diverse needs and requirements.
  • Create a strategy targeting the key stakeholder groups and determine their readiness for change.
  • Manage the communications across key stakeholders, adhering to the defined strategy using innovative and different communication
  • Create and implement a governance cadence for the programme and stakeholder groups. Ensure best practice is adhered to during meetings (minutes, actions and next steps are recorded and distributed).
  • Be the central point of contact and quality gate for all communication and governance activity in the International Carrier Services team.
  • Acquire and demonstrate a detailed knowledge of all stakeholder requirements through regular contact and meetings. Use this to improve communication and management. Acquire a thorough understanding of needs and requirements of the OpCo and/or business;
  • Ensure that requirements of the OpCos and other business areas, such as retail, enterprise and M2M/IoT, are dealt with (in accordance with agreed SLAs and KPIs);
  • Ensure all interfaces between OpCos, business areas and International Carrier Services are clearly identified;
  • Resolve any issues faced by OpCos and deal with complaints (in accordance with SLA/QoS standards);
  • Liaise with cross-functional internal teams (including QoS and Analysis/Insights) to ensure 360 degree approach and monitoring;
  • Work together with CAI to forecast and track key OpCo and business area metrics as agreed with them;
  • Prepare status reports;
  • Assist with challenging requests from OpCos and/or escalate when necessary.


  • Understanding of the challenges and required time schedules of an OpCo (an affiliate);
  • Governance , creating governance.
  • Understanding of how changes in the telecom/mobile arena can shift business dynamics of the 3 Group;
  • Experience working in an international environment or dealing with a variety of cultures in a business environment;
  • Proven work experience in business and or communication manager capacity;
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation;
  • Self-starter with the ability to drive outcomes and make an impact quickly.
  • Proven ability to manage multiple tasks at a time, while maintaining exceptional attention to detail;
  • Excellent listening, negotiation and presentation abilities;
  • Strong verbal and written communication skills.
  • Negotiation skills
  • Background from a mobile operator


  • Understanding the basics of mobile network, interconnect and international roaming;
  • Project management skills;
  • Good command of a second language.

Skills and Approach

  • A strong customer orientation, ensuring to capture the 360 degree feedback;
  • Relationship building capability with the understanding of others needs, and ability to maintain effective ongoing discussions with colleagues/OpCos;
  • Solutions orientated with a strong personal drive;
  • Highly personable and motivated;
  • Ability to understand the bigger picture and pay attention to details;
  • Adaptable, flexible and a logical thinker;
  • Excellent people & communication skills.

Project People is acting as an Employment Agency in relation to this vacancy.