Business Process Analyst - Berkshire - Contract - Telecoms

Business Process Analyst - Berkshire - Contract - Telecoms

A leading mobile operator in Berkshire are currently recruiting for a Business Process Analyst to join their team on an ongoing contract basis.

The role:

Reporting into the Senior Business Analyst, you will be a member of a small team of Business Process Analysts supporting a wide variety of initiatives to deliver the companies Target Operating Model. Working with a wide range of business stakeholders and managed service partners, you will be responsible for the modelling of Business Processes, RACIs and Working Level Agreements.

Responsibilities:

• Working closely with stakeholders and SMEs to identify and analyse business processes
• Facilitating collaborative workshops with SMEs to capture business processes
• Documenting processes with clearly developed process maps and process descriptions according to defined standards
• Following a standard business process architecture framework to ensure all processes are developed at the correct process level
• Managing change during development of the to-be process
• Examining processes holistically to understand the impact of changing them on people, strategy, systems and general business operations

Experience Required:

• Evidence of competency in and experience of writing high quality user documentation for end users, managers and technical staff.
• Microsoft Word skills including using styles and templates
• Excellent use of English (including grammar and punctuation)
• Demonstrable experience in a business process role
• Experience in leading process definition workshops
• Excellent verbal and written communication skills
• Telco experience is an advantage

Please apply via this site in the first instance or send a CV with covering note to Fred.Cope@Projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.