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3rd line Infrastructure Support Engineer - SC Cleared

Job Title: 3rd line Infrastructure Support Engineer - SC Cleared
Contract Type: Permanent
Location: Basingstoke, Hampshire
Salary: Negotiable
Start Date: ASAP
REF: FJS - MTPerm3rd_1556034068
Contact Name: Mike Tozer
Contact Email:
Job Published: about 1 year ago

Job Description

3rd line Infrastructure Support Engineer - SC Cleared



Our client a global IT Services company require a 3rd Line Infrastructure engineer working as part of a Secure Cloud Team based in Basingstoke.

The successful candidate will have the following responsibilities:

  • Developing an in-depth understanding of the VMware and Windows platforms used to the deliver the Fujitsu Secure Cloud
  • Supporting the development and test environments within the Offering Team development environment
  • Development and refinement of operational procedures to manage the Secure Cloud solution
  • Develop monitoring and health check procedures to minimise support effort required to run the Secure Cloud solution
  • Maintaining the internal and public Knowledge Base repositories (using Atlassian Confluence)
  • Documenting knowledge base articles
  • Troubleshooting 4th line incidents raised by consuming programmes
  • Provision of 3rd line Early Live Support to consuming programmes possible on customer site
  • The Secure Cloud team is run as a cross-functional combined delivery/service team using agile techniques. It's expected that this role will also be involved in some delivery activities especially around features aimed at improving usability/supportability of the solution.

Mandatory skills/experience:

Extensive 3rd line support experience of at least 3 of the following technologies in a secure environment:

  • Windows Server/Active Directory/GPOs
  • Virtualisation (preferably VMware)
  • Storage and Backup solutions
  • SQL Server
  • IIS Server
  • Networking
  • Monitoring/dashboard configuration
  • Demonstrable evidence of learning new technologies at pace and applying existing knowledge/experience in new areas

Desirable skills/experience

  • Cloud workload deployment and management
  • Symantec Endpoint Protection
  • Gemalto products
  • Agile/DevOps delivery/support practices

Due to the secure nature of this role the successful candidate will be required to hold a SC clearance prior to starting.

Project People is acting as an Employment Agency in relation to this vacancy.