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3rd Line Infrastructure Support Engineer

Job Title: 3rd Line Infrastructure Support Engineer
Contract Type: Permanent
Location: Basingstoke, Hampshire
Salary: Negotiable
Start Date: ASAP
REF: FJS - 3rd Line Perm_1585749027
Contact Name: Mike Tozer
Contact Email:
Job Published: over 1 year ago

Job Description

3rd Line Infrastructure Support Engineer



Are you positive with a creative attitude that can work as part of a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and / or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our 3rd Line Support Team with committed people to support our customers across the region.

Set the Scene

We are looking for a 3rd Line Infrastructure Support Engineer to augment the existing Shared Service where you'll provide support for a secure Data Centre on a 24/7 shift pattern. The role will involve:

  • Incident Management
  • Problem Management
  • Change Management
  • Service fulfillment requests

You'll also be involved in Infrastructure Daily / Weekly / Monthly checks based on defined Work Instructions, Infrastructure patches delivery against the defined infrastructure, supporting/participating as required in all ITSCM, BCP and DR activities, creating and updating Work Instructions for Triage and Knowledge Sharing

Core Technical Skills

  • Microsoft Windows Server 2016 platforms (AD, Certificate Authority, Cluster, DHCP, DNS, SQL Server, Remote Desktop Server, Internet Information Services)
  • Microsoft Windows Assessment & Deployment Kit
  • Microsoft Office
  • Microsoft PowerShell
  • Microsoft Group Policies
  • Futro Thin Clients (eLux Scout) and ServerView
  • Compute Services (Microsoft Hyper-V Server 2016)

Flexibility, Diversity and Inclusion

Our client wants the best people on their team, so they welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. Our client are committed to equality of opportunity for all.

A national security clearance is required for this role but candidates not holding this level of clearance will be considered.

Project People is acting as an Employment Agency in relation to this vacancy.