Job Title: | 3rd line Engineer (VMware & Windows) - Perm - Bracknell |
Contract Type: | Permanent |
Location: | Bracknell, Berkshire |
Industry: | |
Salary: | Negotiable |
REF: | CB - VM 3rd line_1594745061 |
Contact Name: | Charles Bryan |
Contact Email: | charles.bryan@projectpeople.com |
Job Published: | almost 4 years ago |
Job Description
3rd line Engineer (VMware & Windows) - Perm - Bracknell
A national security clearance is required for this role but candidates not holding this level of clearance will be considered
The types of activities to be undertaken are:
Investigation of issues relating to the shared service:
- VMware V6.x
- Windows 2016/19 Servers
- MS Service Center ( MS SCSM, SCOM etc)
- MS AD
- Visits to DC facilities as part of problem based investigation
- Generation of Support documentation (web and paper based)
- Support workarounds, solutions and mitigations for identified issues
- Support and identified issues requiring more detailed and in-depth analysis
- The reception of escalated fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service
- Maintain full and accurate records and progress all customer fault reports and technical enquiries
- To perform remote diagnostic tests where applicable to aid primary fault rectification
- To work with and alongside development engineers for Skill transfer
- To provide technical and procedural assistance to DC Field Engineers
Engineers allocated to Shared Service are responsible for the following:
- Re-Installation (including method statements)
- Configuration
- Service handover (including handover documentation)
- System Monitoring & Event management (office hours)
- On Call support
- Collation of Performance & Availability Data
3rd line engineers require a high level of technical knowledge of the products in scope and its implementation.
Experience required
- Experience working in a '3rd' line support teams
- Ideally Have knowledge of MS Service Center Support tool, MS Windows and VMWare
- Ideally have been in a support role in a Managed Service tooling environments
- VMware V6.x
- Windows 2016/19 Servers
- MS Service Center ( MS SCSM, SCOM etc)
- MS AD
Project People is acting as an Employment Agency in relation to this vacancy.
SIMILAR ROLES
-
3rd Line WAN Network Support & Project Engineer
Location: Solihull
Salary: Negotiable
-
DATA VISUALISATION - POWER BI DEVELOPER - PERM - THEALE
Location: Reading
Salary: £60000 - £61000 per annum
-
First Line Support Agent
Location: Bracknell
Salary: Negotiable
-
1st Line Technical Support Agent
Location: Bracknell
Salary: Negotiable
-
Integration Engineer
Location: Hampshire
Salary: Negotiable
-
Build Network Engineer
Location: Bracknell
Salary: Negotiable