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3rd line Engineer (VMware & Windows) - Perm - Bracknell

Job Title: 3rd line Engineer (VMware & Windows) - Perm - Bracknell
Contract Type: Permanent
Location: Bracknell, Berkshire
Salary: Negotiable
REF: CB - VM 3rd line_1594745061
Contact Name: Charles Bryan
Contact Email:
Job Published: about 1 year ago

Job Description

3rd line Engineer (VMware & Windows) - Perm - Bracknell

A national security clearance is required for this role but candidates not holding this level of clearance will be considered

The types of activities to be undertaken are:

Investigation of issues relating to the shared service:

  • VMware V6.x
  • Windows 2016/19 Servers
  • MS Service Center ( MS SCSM, SCOM etc)
  • MS AD

  • Visits to DC facilities as part of problem based investigation
  • Generation of Support documentation (web and paper based)
  • Support workarounds, solutions and mitigations for identified issues
  • Support and identified issues requiring more detailed and in-depth analysis
  • The reception of escalated fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service
  • Maintain full and accurate records and progress all customer fault reports and technical enquiries
  • To perform remote diagnostic tests where applicable to aid primary fault rectification
  • To work with and alongside development engineers for Skill transfer
  • To provide technical and procedural assistance to DC Field Engineers

Engineers allocated to Shared Service are responsible for the following:

  • Re-Installation (including method statements)
  • Configuration
  • Service handover (including handover documentation)
  • System Monitoring & Event management (office hours)
  • On Call support
  • Collation of Performance & Availability Data

3rd line engineers require a high level of technical knowledge of the products in scope and its implementation.

Experience required

  • Experience working in a '3rd' line support teams
  • Ideally Have knowledge of MS Service Center Support tool, MS Windows and VMWare
  • Ideally have been in a support role in a Managed Service tooling environments
  • VMware V6.x
  • Windows 2016/19 Servers
  • MS Service Center ( MS SCSM, SCOM etc)
  • MS AD

Project People is acting as an Employment Agency in relation to this vacancy.