2nd Line/Service Desk/Deskside/Desktop Support Engineer

2nd Line Support Engineer (Service Desk/Deskside/Desktop/Windows 10/O365/Citrix) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Manchester, Greater Manchester.

Responsibilities & Skills:

• Excellent client facing, face to face and remote BAU support experience
• Strong support experience of the following: Office 365, Windows 7 & 10, PC (base units/screens etc.)
• Hardware fault diagnosis and repair experience is very useful.
• Familiarity with the use of thin clients and Citrix Receiver.
• Provides technical support within a BAU & project/deployment environment, including installation, troubleshooting, problem resolution and maintenance.
• Desirable: financial services or banking sector experience.
• Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
• Responds to customer questions regarding operation and malfunctions.
• Experience of working with third parties.

This is an urgent requirement; please apply as soon as possible if you would like to be considered. If you would like further details, please contact me on; in/cassandrebutcheruk.

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.

Diversity

Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People is acting as an Employment Business in relation to this vacancy.