2nd Line Desktop/Deskside Support -Microsoft/Citrix/Windows/BAU

2nd Line BAU Desktop/Deskside/Service Desk Support Engineer (Microsoft/Citrix/Windows) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Edinburgh, Scotland.

Responsibilities & Skills:

• The successful applicant will have extensive experience of working within a 2nd Line Support role, within a BAU environment, providing user support both remotely & face to face.
• The successful applicant will have a strong vertical in providing BAU technical support, rather than deployment focused support.
• Works within a team with some supervision supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS)
• Desirable: financial services or banking sector experience
• Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/Office 365, Windows 2008 R2/2012/2016 Server technologies, Citrix, VDI, XenApp, XenDesktop, XenServer, ThinClient, VBA
• Understanding of ITIL processes
• Works within a team, supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCs).
• Takes ownership for listening to and understanding the customer's problem.
• Escalates and/or gains support where necessary to resolve the problem and to deliver required service level and meet or exceed customer expectations/SLA.
• Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
• Monitors performance through statistical reporting and analysis.

This is an urgent requirement; please apply as soon as possible if you would like to be considered. If you would like further details, please contact me on; in/cassandrebutcheruk.

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world.

Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.

Diversity

Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People is acting as an Employment Business in relation to this vacancy.