|Job Title:||1st & 2nd Line Support|
|Salary:||Competetive Salary and Package|
|Contact Name:||Tommy Clifford|
|Job Published:||11 months ago|
PERSON SPECIFICATION (EXPERTISE)
Experience (technical, managerial, industry)
Extensive experience of 1st line IT support, i.e. at least 1 year.
Strong experience of Microsoft Desktop support
Experience of 2nd line system support
Education level / Qualifications (professional, vocational)
Educated to A level standard or equivalent.
Any CompTIA and/or Microsoft certifications.
Proof of Continual Professional Development.
ITIL V3 Foundation
Relevant industry certifications, e.g. MCP, MCITP, MCSE, MCSA
Bachelor's Degree or equivalent
Skills / Knowledge
Strong analytical skills that enable comprehension and resolution of complex business and technical issues
Advanced working knowledge of Windows 8.1 and Windows 10 operating systems
Intermediate knowledge of Office365
Attention to detail and customer focus
Intermediate knowledge of Windows Server 2012 R2 and 2016, to include Active Directory
Microsoft Azure deployment and maintenance through MS Portals
Basic awareness of Microsoft Visual studio applications
Project People is acting as an Employment Agency in relation to this vacancy.
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