Job Title: | Service Performance Manager - Berkshire - Contract |
Contract Type: | Contract |
Location: | Berkshire, England |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
REF: | PP/C/SPMS/FC_1549039179 |
Contact Name: | Fred Cope |
Contact Email: | fred.cope@projectpeople.com |
Job Published: | about 5 years ago |
Job Description
Service Performance Manager - Berkshire - Contract
Service Performance Manager with experience gained within the Mobile Telecoms industry - in particular working on the RAN network - required for to join my client, a rapidly growing Telecoms company on a contract basis in Reading, Berkshire.
Your role will be to manage and lead diverse teams in the delivery of a service in order to help maintain the performance of the Mobile network.
Service Performance Manager - Responsibilities:
- Reporting and monitoring on KPIs and performance SLAs
- Predicting and preventing negative impacts on the network
- Managing suppliers
- Engaging with shareholders, providing insight on supplier performance
- Challenging suppliers, driving performance
- Support the development of service improvement plans for network improvement
- Identifying risks
- Maintaining shareholder relationships
Essential Skills & Experience:
- Thorough understanding of 3G/4G system architecture
- Experience managing and leading large diverse delivery teams
- Extensive experience in an Operational Mobile Radio network environment
- Experience working in a customer facing role within service management, influencing shareholders and key stakeholders
- Proven track record of managing contracts to deliver maximum value
- Strong influencing skills
- Comprehensive understanding of key performance indicators and measures used to assess service quality within the 3G/4G network systems and subsystems
Please apply via this site in the first instance or send a CV with covering note to Fred.Cope@Projectpeople.com
Project People is acting as an Employment Business in relation to this vacancy.
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