SERVICE OPERATIONS MANAGER

Service Operations Manager.

Reading.

You will be acting as the escalation point for incident management and provide assurance and reporting to stakeholders. Reporting and monitor KPI`s providing valuable insight. predicting and prevent negative impacts on the network. Supporting CSI initiatives and engage effectively with shareholders and suppliers. You will ideally come from a telecoms, fixed line or MVNO background and have experience in Service/Operations/problem management. ITIL certified with some experience in Six Sigma and Agile. This role also offers flexible working.

• Formal communications qualification.
• Security check cleared.
• Demonstrable experience in a Customer Centric service Operations role.
• Good understanding of monitor and alert practices.
• Experience in stakeholder management.
• Confident leadership style.
• Knowledgeable of mobile infrastructure.
• Able to stay calm under pressure.
• Good at prioritising.
• Good Matrix management experience.

If this sounds like something you are interested in please send your CV to simmone.west@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.