Job Title: | Service Manager - Telecoms |
Contract Type: | Contract |
Location: | Reading, Berkshire |
Industry: | |
Salary: | Daily Rate |
Start Date: | ASAP |
Duration: | 6 months |
REF: | LS/ServAssMan/R/C_1528290639 |
Contact Name: | Leanne Summers |
Contact Email: | leanne.summers@projectpeople.com |
Job Published: | almost 6 years ago |
Job Description
Service Manager / Service Delivery Manager / Service Assurance Manager - Telecoms - Contract - Reading, Berkshire.
A leading telecoms company is searching for a Service Manager to join their team in Reading, Berkshire on a contract basis.
Role:
The Service Manager will deliver an end-to-end view of service performance and customer experience across IT services. Delivered through the agreement of service levels with customers, ensuring compliance and communicating performance to key stakeholders (internal and external). The role will instigate, develop and implement Service Improvement activity in the event of under-performance or in line with changing business requirements.
Skills and Experience Required:
- Solid technical background and commercial awareness in order to participate in both technical and commercial discussions.
- Relationship building skills and the ability to empathise with customers and their needs.
- Ability to understand Business Units requirements and drivers.
- Conduct meaningful discussions around how IT Services are meeting customer needs.
- Is proficient in customer management techniques: The complete sequence of activities required to manage customer's expectations from understanding customer requirements to capturing and delivering a service.
- Demonstrates a high level of presentation skills adapting to all levels of audience.
To apply, please send your CV to leanne.summers@projectpeople.com
Project People is acting as an Employment Business in relation to this vacancy.
SIMILAR ROLES
-
IT AND INFRASTRUCTURE OPERATIONS PERFORMANCE MANAGER(TELECOM)
Location: Reading
Salary: Negotiable
-
IT Operations Performance Reporting Manager - Dynatrace
Location: Reading
Salary: Negotiable
-
PROJECT MANANGER - REPORTING(DYNATRACE) / SERVICE OPERATIONS
Location: Reading
Salary: Negotiable
-
DATA VISUALISATION - POWER BI DEVELOPER - PERM - THEALE
Location: Reading
Salary: £60000 - £61000 per annum
-
Service Desk Agent
Location: Wakefield
Salary: Negotiable
-
Data Protection Associate - DSARs
Location: Reading
Salary: Negotiable