IT Service Delivery Manager

IT SERVICE DELIVERY MANAGER

PERMANENT

THEALE/HOME

We have an exciting opportunity for an IT Service Delivery Manager to join our busy team.

The IT Service Delivery Manager is responsible for ensuring IT service management processes are enforced and adhered too, including overseeing the daily delivery of service whether delivered internally or by a 3rd party.

The IT Service Delivery Manager will also act as Major IT Incident Manager and lead on resolving high profile issues, managing, and overseeing recovery actions and coordinating activity to ensure downtime is kept to a minimum.

The IT Service Delivery Manager will also have operational responsibility for the Remedy Managed Service provided by the incumbent 3rd Party Supplier.

Responsibility for supporting project governance on behalf of IT Operations and overseeing project acceptance into service.

The successful IT Service Delivery Manager will have:

• Extensive experience of working within IT Service Management, either in Service Management or Service Delivery Roles
• Experience of managing internal and external stakeholders; monitoring performance against service level agreements, participating in effective working relationships to deliver continuous improvement.
• Experience of managing the performance of information technology service providers:(IaaS/SaaS/PaaS)
• Operational knowledge of BmC Remedy Unified Service Management (HELIX/DWP)
• Strong technical background
• Comprehensive understanding of key performance indicators and measures used to assess service provision
• ITIL V3/V4 Foundation

To apply for the IT Service Delivery Manager please send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.