Job Title: | Customer Communications Specialist |
Contract Type: | Contract |
Location: | Reading |
Industry: | |
Salary: | Negotiable |
Start Date: | asap |
Duration: | 3 months |
REF: | X/CCS/SARA_1646760342 |
Contact Name: | Sara Rowe |
Contact Email: | sara.rowe@projectpeople.com |
Job Published: | about 2 years ago |
Job Description
Customer Communications Specialist - 3 month contract - mobile telecoms - Berkshire
Customer Comms Specialist
Context
Exciting opportunity to work with leading mobile operator who are on the hunt for a creative marketeer who can help to deliver brilliant marketing communications to the customer base.
We recognise how critical it is to our growth to engage and retain our customers - and have several new exciting propositions which will help to support this strategy. This role will support in delivering these.
The successful candidate will be part of a busy comms squad, working closely with the CVM team and Marketing Managers to deliver against customer experience ambitions, retention, upsell and cross sell targets.
This is a hugely exciting role so we're looking for a talent with a passion for brilliant creative customer marketing to come and join the team.
Responsibilities
- Liaise with CVM team, Marketing Managers and Marketing Planning on individual workstreams to deliver customer comms creative requirements
- Working with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approach
- Writing briefs for In-House Agency defining the requirements to deliver against briefed objectives
- Manage the development and delivery of final creative assets
- Liaise with key support departments (brand, legal, props, vendor team etc) to ensure creative fits appropriate guidelines
Experience
- Experience in Customer Comms or related Marketing comms in B2C organisations
- Experience in driving positive impact on customer behaviour and commercial outcomes.
- Good stakeholder management experience, comfortable influencing peers and senior team
- Experience working in multi-functional teams to deliver joint objectives
- Strong attention to detail and ability to think differently about how to solve comms challenges
- Excellent grammar and language skills with a passion for exceptional copy writing
- Ability to write inspiring and brilliant briefs
Project People is acting as an Employment Business in relation to this vacancy.
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