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Customer Communications Specialist

Job Title: Customer Communications Specialist
Contract Type: Contract
Location: Reading
Salary: Negotiable
Start Date: ASAP
Duration: 3 Months
REF: RC/CCustomercomms_1646744240
Contact Name: Rohit Chavda
Contact Email:
Job Published: about 1 year ago

Job Description

Customer Communications Specialist

Contract - 3 Months Initially

Reading/Hybrid - 2 Days per week Onsite

The Role

We're on a mission to grow and we have exciting plans in Marketing to make that happen. So right now, we're on the hunt for a creative marketer who can help to deliver brilliant marketing communications to customer base.

We recognise how critical it is to our growth to engage and retain our customers - and have several new exciting propositions which will help to support this strategy. This role will support in delivering these.

The successful candidate will be part of a busy comms squad, working closely with the CVM team and Marketing Managers to deliver against customer experience ambitions, retention, upsell and cross sell targets.

This is a hugely exciting role so we're looking for a talent with a passion for brilliant creative customer marketing to come and join the team.


  • Liaise with CVM team, Marketing Managers and Marketing Planning on individual work streams to deliver customer comms creative requirements
  • Working with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approach
  • Writing briefs for In-House Agency defining the requirements to deliver against briefed objectives
  • Manage the development and delivery of final creative assets
  • Liaise with key support departments (brand, legal, props, vendor team etc) to ensure creative fits appropriate guidelines


  • Experience in Customer Comms or related Marketing comms in B2C organisations
  • Experience in driving positive impact on customer behaviour and commercial outcomes.
  • Good stakeholder management experience, comfortable influencing peers and senior team
  • Experience working in multi-functional teams to deliver joint objectives
  • Strong attention to detail and ability to think differently about how to solve comms challenges
  • Excellent grammar and language skills with a passion for exceptional copy writing
  • Ability to write inspiring and brilliant briefs

Project People is acting as an Employment Business in relation to this vacancy.