Job Title: | 3rd line Infrastructure Support Engineer - SC Cleared |
Contract Type: | Permanent |
Location: | Basingstoke, Hampshire |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
REF: | FJS - MTPerm3rd_1556034068 |
Contact Name: | Mike Tozer |
Contact Email: | mike.tozer@projectpeople.com |
Job Published: | about 5 years ago |
Job Description
3rd line Infrastructure Support Engineer - SC Cleared
Basingstoke
PERMANENT
Our client a global IT Services company require a 3rd Line Infrastructure engineer working as part of a Secure Cloud Team based in Basingstoke.
The successful candidate will have the following responsibilities:
- Developing an in-depth understanding of the VMware and Windows platforms used to the deliver the Fujitsu Secure Cloud
- Supporting the development and test environments within the Offering Team development environment
- Development and refinement of operational procedures to manage the Secure Cloud solution
- Develop monitoring and health check procedures to minimise support effort required to run the Secure Cloud solution
- Maintaining the internal and public Knowledge Base repositories (using Atlassian Confluence)
- Documenting knowledge base articles
- Troubleshooting 4th line incidents raised by consuming programmes
- Provision of 3rd line Early Live Support to consuming programmes possible on customer site
- The Secure Cloud team is run as a cross-functional combined delivery/service team using agile techniques. It's expected that this role will also be involved in some delivery activities especially around features aimed at improving usability/supportability of the solution.
Mandatory skills/experience:
Extensive 3rd line support experience of at least 3 of the following technologies in a secure environment:
- Windows Server/Active Directory/GPOs
- Virtualisation (preferably VMware)
- Storage and Backup solutions
- SQL Server
- IIS Server
- Networking
- Monitoring/dashboard configuration
- Demonstrable evidence of learning new technologies at pace and applying existing knowledge/experience in new areas
Desirable skills/experience:
- Cloud workload deployment and management
- Symantec Endpoint Protection
- Gemalto products
- Agile/DevOps delivery/support practices
Due to the secure nature of this role the successful candidate will be required to hold a SC clearance prior to starting.
Project People is acting as an Employment Agency in relation to this vacancy.
SIMILAR ROLES
-
First Line Support Agent
Location: Bracknell
Salary: Negotiable
-
1st Line Technical Support Agent
Location: Bracknell
Salary: Negotiable
-
Supplier Quality Engineer
Location: Reading
Salary: Negotiable
-
Supplier Quality Engineer
Location: Reading
Salary: Negotiable
-
Portfolio Asset Manager
Location: Theale
Salary: Negotiable
-
PORTFOLIO ASSET MANAGER (TELECOM) - PERMANENT - THEALE - HYBRID
Location: Theale
Salary: Negotiable