Web Support Engineer

Web Support Engineer (2nd Line Support) - Fujitsu - SC Cleared - Temporary - Bracknell.

Fujitsu, the global IT services company, is searching for a Web Support Engineer to join their team in Bracknell on a temporary contract. The role will involve working for a major defence client so the role will require SC clearance.

This challenging position will require the successful candidate to provide day-to-day web issues and SharePoint incidents to a user population in excess of 100,000 within a true enterprise scale environment.
This extremely varied opportunity will allow you to both utilise and build upon your existing IT Support Skills. The team operate in a highly proactive manner and continually seek to improve the service offered to the customer.

Job purpose & accountabilities:

• Investigate and resolve incidents within stipulated SLA
• Trouble shooting web page access issues
• Ensure core application like Java, Oracle & Flash are up to date
• Investigate website performance issues
• Liaison between IT partners, address issues with website owner & developers to avoid downtime
  

Technical skills:

• Knowledge of Active Directory
• User account management
• Knowledge of common web technologies like SharePoint, ISA etc.
• Knowledge of logging with remote access to desktop/laptop
• Experience in Windows Server technologies

Other skills:

• Good Time Management
• Flexible and quick learner
• Proactive approach
• Ability to work under pressure
• Good customer service skills
• Ability to understand performance indicators like SLA/KPI's
• Preferably SC cleared or ability to gain clearance

Project People Ltd is acting as an Employment Business in relation to this vacancy.