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Web Chat Advisor

Job Title: Web Chat Advisor
Contract Type: Contract
Location: Maidenhead, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP
REF: AD- WCA_1578505423
Contact Name: Andrew Darlington
Contact Email: Andrew.Darlington@projectpeople.com
Job Published: 20 days ago

Job Description

Web Chat Advisor

Maidenhead - Contract

The Company:

A leading Consumer Company are looking for a Web Chat Advisors to join their Customer Service Team based out of the companies HQ in Maidenhead. You will be working on a shift pattern 5 out of 7 days per week (including weekends and bank holidays)

The Role:

  • Manage customer interactions via web chat and email, with a clear focus to resolve customer queries and issues and use these inputs to drive continuous improvement to make sure our customers can more effectively self-serve.
  • You will help to develop the Brand by ensuring that all our communications with customers are consistent and recognisable and reflect the values we stand for

Experience Required:

  • You'll be a real team player, have great English language skills and be able to take our customer's problems and provide solutions in a really simple and straightforward way.
  • We want people with a positive, can do attitude, who love solving problems and working at pace.
  • To ensure that we can support our customers when they want to reach us, it is important that you are flexible to work a shift pattern that covers the week and weekends. You will be flexible to work over a shift pattern to work 5 days in 7

Project People is acting as an Employment Business in relation to this vacancy.