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Venue Telecommunication Manager

Job Title: Venue Telecommunication Manager
Contract Type: Contract
Location: Birmingham, West Midlands
Salary: + Expenses Paid
Start Date: ASAP
Duration: 6months
REF: MD/VM/BHAM_1648469244
Contact Name: Matthew Dunne
Contact Email:
Job Published: 3 months ago

Job Description

Would you like to spend this summer being part of one of the UKs largest sporting events of 2022 as a Venue Telecommunications Manager? If so please take a look through and apply to this advert immediately if you have the skills required!

Key Tasks:

*Act as the senior point of contact within the venue for escalation and resolution of Telecoms related issues in close cooperation with the Venue Technology Manager ("VTM"), Technology Service Desk Manager, Technology Operations Centre ("TOC") and other venue stakeholders.
*Responsible for the delivery of all Fixed and Mobile Telecoms products and services required at your allocated venue(s).
*Responsible for defining and integrating the telecoms delivery schedule for your venue(s) to meet Organising Committee ("OC") requirements for Test Events and operational service.
*Responsible for coordinating OC suppliers (Fujitsu & others) in the completion of consequential works necessary to accommodate Telecommunications equipment and services required at your venue(s).
*Develop effective working relationships with the other functional area venue teams, venue owners and other suppliers.
*Work with the VTM to understand the requirements of the OC functional areas during and post venue planning to ensure their Telecoms requirements for your venue(s) are accommodated within the constraints of the project, developing an increasingly detailed view of the technology products and services to be deployed in order to test and operate the venues on time, within budget, and for the best experience of the various key client groups.
*Assist the VTM to develop the allocation, management and recovery plans for each venue for Test Events, Technical Rehearsals, other Venue readiness tests and the Commonwealth Games.
*Provide Telecoms input to the technology venue planning for your specific venue(s).
*Drive the development of detailed venue low level design and overlay plans for your venue(s) to ensure that required telecoms services and dependencies are understood, planned and provided.
*Responsible for implementation based on low-level designs for your venue(s), interfacing with the Telecommunications deployment teams and suppliers, arranging access, deliveries, co-ordinating on-site activities, monitoring progress and escalating issues requiring resolution to the relevant people i.e. VTM, Telecoms Programme Management and/or Telecoms Duty Manager ("DM") in the TOC (when operational).
*Prioritization of works, develop and maintain an overall program of works for the assigned venue(s) that gives a venue specific integrated view of the delivery of all Telecoms services for Test Events, Technical Rehearsals, other Venue readiness tests, the Commonwealth Games, and post games decommissioning and asset recovery.
*Work closely with the VTM to contribute to the master technology plan and proactively assess and manage related risks. Escalating any major scope changes, risks or issues to the VTM and centrally for resolution as required.
*Identify areas of risk and develop contingency delivery plans at your assigned venues and manage corrective actions to mitigate any slippage or change in scope, venue implementation timescales or any interdependencies.
*Lead the venue Telecoms team, delivering team briefings and providing reporting as required.
*Responsible for the reinstatement of any existing spaces, containment pathways and/or equipment used by Telecoms teams to deliver services for Birmingham 2022.
*Proactively monitor the delivery of Telecom dependencies at your venue(s) and communicate any forecasted issues to the VTM.
For test and operational phases you will;
*Ensure the Fixed and Mobile Telecoms services are deployed and tested to meet requirements.
*Be responsible for the management and resolution of all Telecoms related incidents to achieve SLAs where incidents are allocated to the Venue team by the OC Technical Service Desk. Resolving > 80% of support issues at the Venue level.
*Responsible for operational support of your venue(s) following acceptance into service, ensuring that incident records (trouble tickets) are updated with a quality level of detailed information on progress and resolution of an incident by their venue teams.
*Liaise with the VTMs and TOC Duty Managers as necessary to resolve issues and escalate to the TOC for any major issues i.e. Severity 1s and 2s, or when an SLA is, or close to being breeched.
*Manage on-site Telecoms support staff and suppliers to ensure that service levels are met or exceeded.

Required Experience, Skills and Abilities:

*Strong Project Management, motivational and people management skills.

o WAN circuit delivery
o LAN networking - including switches, access points (wireless and physical), fibre and copper installations, etc.
o IP telephony.
* Though this is a management/coordination role, previous 'hand on' experience in delivering venue telecoms and networking technology (above) would be a bonus.
* Excellent customer service skills.
* Experience of working in a live operational support environment, including the resolution of incidents and the proactive monitoring of telecom services.
* Experience of managing 3rd party suppliers (some contracted by Fujitsu, some by the OC) and integrating them into a 'one team' culture.
* Ability to accept a significant level of responsibility and accountability
* Ability to work in a multi-stakeholder, multi-cultural and international environment
* Ability to work in a high-pressure environment.
* Ability to quickly understand complex problems and devise effective solutions.
* Excellent communication and interpersonal skills.
* Flexible approach to working hours.
* Fluent in English.

Please send CVs for immediate response!

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