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Systems Technician

Job Title: Systems Technician
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
Salary: Negotiable
REF: TSSSST_1669122607
Contact Name: Amber Lowman
Contact Email: Amber.Lowman@projectpeople.com
Job Published: 2 months ago

Job Description

2nd Line Platform Support Technician / Systems Technician

Edinburgh

Contract - Onsite

Working hours are Monday to Friday 1.30pm to 10pm with no on call responsibilities. There may be a requirement to work outside of these hours to suit customer needs.

Do you see yourself as a key team member of one of the world's most successful ICT Services and Solutions companies?

Leading IT Services Provider require a skilled 2nd Line Platform Support Technician to join their team based in Edinburgh.

Main Responsibilities

  • Progressing end user incidents referred from the Service Desk using approved tools and in compliance with the Incident process.
  • Telephone contact with end users.
  • Investigating and diagnosing technical issues passed over from Service Desk.
  • Working with Tech Leads and other team members on mitigation and resolution of the incidents.
  • Resolving or transferring incidents to appropriate Support Groups.
  • Applying timely and accurate updates to assigned incidents.
  • Tracking SLA expiry times and resolving incidents within SLA deadlines.
  • Updating knowledge documents and raising request for new KSDs.
  • Identifying incident trends and potential service improvements and communicating them via the appropriate channels.

Core Skills

Essential

  • Previous experience in a customer facing 2nd Level support role
  • Background in end user support and customer service environments
  • Good Microsoft Office 365 knowledge
  • Good Microsoft Azure knowledge
  • Good Windows10 knowledge
  • Knowledge of Windows 2012 and 2016 Server technologies
  • Excellent Communication skills both written and verbal
  • Excellent time management skills
  • Willingness to learn and develop IT knowledge
  • Ability to analyse issues and identify the best solutions within SLA.


Desirable

  • Knowledge of Microsoft VBA, Powershell scripting skills
  • Exposure to Citrix Technologies
  • Exposure to vSphere.
  • Exposure to Microsoft Virtulisation, Appv5, HyperV technologies
  • Understanding of ITIL processes

Please apply via this site in the first instance, or send a CV with a covering note to Amber.Lowman@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy

Project People is acting as an Employment Business in relation to this vacancy.