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Transition Manager

Job Title: Transition Manager
Contract Type: Contract
Location: Swords, Dublin
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months +
REF: Transition Manager_1651045837
Contact Name: Nicole Craig
Contact Email: Nicole.Craig@projectpeople.com
Job Published: about 1 month ago

Job Description

Role: Transition Manager

Location: Swords, Dublin (Hybrid, 2 Days Per Week)

Length: 6 Months Rolling Contract

The Role:

You will be required to lead and manage transition activities centred around the Service Desk operation and supporting L2-L4 teams as stated below, for a Global IT Company based in Dublin.

Key Responsibilities:

  • L1-L4 service readiness and associated activities for each new end market i.e.
    • AWS telephony set-up for Service Desk & testing for each new end market
    • Raise and manage TfSNow PAC's (pre-approved changes) and RFC's to configure new end market locations and users in TfSNow
    • Review readiness checklist with L1-L4 teams weekly but driving actions/activities daily with Service desk and other supporting functions i.e. Incident / Change / Asset / Problem Management
    • Work with Service Readiness Director providing input on progress of related readiness activities calling out any areas that need escalating
  • Transition management of Service Delivery Teams and coordination of the various teams and individuals
  • Manage service transition project for the introduction of new functionality and services
  • Manage store cutover comms to the customer and the account for store cutting over from incumbent provider to Fujitsu EPOS support

Key Skills and Experience:

  • Transition Management Experience, preferably within a Retail environment.
  • Strong Managerial Skills.
  • Excellent Interpersonal & Communication Skills.
  • Good Time Management & Organisational Skills.
  • Strong Analytical & Problem Solving Skills.

Project People is acting as an Employment Business in relation to this vacancy.