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Ticketing Agent

Job Title: Ticketing Agent
Contract Type: Permanent
Location: Witney, Oxfordshire
Salary: Negotiable
Start Date: ASAP
REF: P/SR/TA_1502094282
Contact Name: Sean Ransome
Contact Email:
Job Published: 11 months ago

Job Description

An opportunity has arisen to join a fantastic travel organisation in Oxfordshire, on a full time permanent basis, as a Ticketing Agent. This role will involve the issuing of airline and travel tickets within set time frames, as well as the chance to forge a career in the Travel industry.

Key Responsibilities:

  • Producing and checking final itinerary documents.
  • Issuing fares using CAT35 ticketing or building using manual fare building, ensuring that all names and flights match the booking.
  • Issuing published fares, ensuring that ticketing dates are correct and that names and flights match the booking.
  • Making cost savings by better ticketing or using different contracts.
  • Reading airline contracts and understanding terminology associated with rules and fare notes.
  • Issuing airline air passes.
  • Voiding incorrectly issued tickets.
  • Ticketing child and infant fares.
  • Communicating with Galileo help desk and other airlines about problems relating to tickets or contracts.
  • Communicating errors found on tickets.
  • Issuing Japan Rail Passes.
  • Achieving targets set by Ticketing Supervisor.
  • Quoting and issuing Round the World fares.
  • Issuing Australia and New Zealand tickets.
  • Identifying whether or not the best fare has been applied to a booking to make cost savings.
  • Processing refunds and reissues.
  • Offer guidance to Country Specialists with Galileo and ticketing related issues.
  • Support Ticketing Help desk function.
  • Managing airline queues and distributing urgent work to colleagues.
  • Manning ticketing help desk and dealing with relevant issues/upgrades/refunds.
  • Managing the airline inbox on a rota basis.
  • Be a Galileo/Smartpoint super user.

Key Specifications:

  • GCSE Grace C (or above) in Maths and English.
  • Proven ability to meet deadlines and efficiently manage time.
  • Highly organised.
  • excellent attention to detail.
  • Interested in the travel industry and keen to pursue a travel career.
  • fantastic communication skills.
  • flexible and willing to learn new skills frequently.
  • Strong understanding of Microsoft Word, Outlook and Excel.
  • Good geographical knowledge.
  • Preferably experience of using Galileo and Smartpoint.
  • Previous travel experience is useful but not essential.

Project People is acting as an Employment Agency in relation to this vacancy.