| Job Title: | Technology Support Analyst/IT Support Analyst |
| Contract Type: | Permanent |
| Location: | Oxfordshire, England |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | ASAP |
| REF: | WM/TECHS_1615287719 |
| Contact Name: | Warren Moore |
| Contact Email: | warren.moore@projectpeople.com |
| Job Published: | almost 5 years ago |
Job Description
Technology Support Analyst
Job Purpose:
To provide effective and efficient 1st & 2nd technical line support to internal customers and to support the Service Delivery Manager.
Key responsibilities:
- Provide end user support and technical issue resolution for Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security and other technologies as required
- Ensures the Technology department meets the agreed services levels
- Follows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers' self service
- Help co-ordination of Major Incidents and provides communication to relevant stakeholders
Experience needed:
Experience in providing 1st & 2nd line end user support and hands-on administration of the following technologies and services in an enterprise environment is required:
- Working within an ITIL framework
- Managing modern Microsoft desktop environments
- Troubleshoot end user devices
- Entry level administration of Microsoft 365 environments
- End user Active Directory administration
- Troubleshoot basic networking issues: DNS, DHCP and TCP/IP
Experience and knowledge of the following is desirable:
- PowerShell Scripting
- Networking concepts & protocols
- Window Server Administration
Project People is acting as an Employment Agency in relation to this vacancy.
