Technology Support Analyst/IT Support Analyst

Technology Support Analyst

Job Purpose:
To provide effective and efficient 1st & 2nd technical line support to internal customers and to support the Service Delivery Manager.

Key responsibilities:

• Provide end user support and technical issue resolution for Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security and other technologies as required
• Ensures the Technology department meets the agreed services levels
• Follows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers' self service
• Help co-ordination of Major Incidents and provides communication to relevant stakeholders

Experience needed:
Experience in providing 1st & 2nd line end user support and hands-on administration of the following technologies and services in an enterprise environment is required:

• Working within an ITIL framework
• Managing modern Microsoft desktop environments
• Troubleshoot end user devices
• Entry level administration of Microsoft 365 environments
• End user Active Directory administration
• Troubleshoot basic networking issues: DNS, DHCP and TCP/IP

Experience and knowledge of the following is desirable:

• PowerShell Scripting
• Networking concepts & protocols
• Window Server Administration

Project People is acting as an Employment Agency in relation to this vacancy.