Technical Support Specialist

Technical Support Specialist

About Our Client:

Our client's vision is to enhance the lives of humanity and improve the environment by building a fully connected and intelligent world. Our client has the largest R&D organisation in the world with 80,000 employees in research centres around the globe. In the UK, They already have design centres in Bristol, Cambridge, Ipswich and London. With a further £3bn of investment committed to the UK over the next 5 years we invite you to join us and drive your career forward.

Job Summary:

Works in Service Department and is responsible for performing service duties and cooperate with other team members / other departments to ensure that authorised service centres management is completed in an efficient manner.

Key Responsibilities:

• Responsible for local authorised service centres management, regular meeting support, KPI reviews, to ensure the required service is delivered by authorised service centres in line with authorised service agreement and customer contracts.
• Service partner management and customer relationship management (CRM).
• In-life product management including Service New Product Introduction projects, after sales support, particularly for technical support and necessary system training and preparation(s).
• Technical issue investigation, analysis and resolution tracking.
• Customer relationship management (relevant customer and authorised service centres interface).

Competency:

• Outstanding relationship management skills with customers and other departments.
• Sound project management skills.
• Sound presentation skills.
• Sound 3rd party / partner management skills.
• Cooperative working attitude - team spirit/interpersonal skills.
• Flexible around working hours.
• Positive attitude and work ethic.

Professional Knowledge & Experience:

• More than 2 years' experience in technical support area or services area for consumer mobile device or IT products.
• Understanding of after sales support.
• Experience in handling technical support
• Good experience in service project management, cost analysis, customer training
• Bachelor Degree or equivalent in engineering, IT or Telecommunications
• Excellent oral and written communication, interpersonal skills and fluent in English.
• Proficient in the use of Microsoft Office Suite including Excel spread sheet and preparation of power point slides.

If you are interested in applying, please call Jack on 0118 928 5550 or send your latest CV to Jack.cai@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.